AMV Refund Policy

We at the Animated Music Video company, always believe in providing the best quality services and client satisfaction by delivering the best possible solution & strategy as per the business requirement and information shared by the client across the business geographies

Based on the initial analysis of business requirement and Market study Scope of Work (SOW) will be signed by both parties. This will allow clear understanding of the SOW and Terms & Conditions for the individual projects signed eliminating chances of cancellation/ disputes of any kind in future

Due to time invested in every project starting from initial consultation to different kind of analysis or research, work is done to achieve milestones and modules, a refund is not possible for the work done therefore via any payment gateways or banks or payment methods.

In event of mutually discussed termination of project, all the work done and shared with client, is his/her property and therefore the client has all the control of the completed work

Refunds are available only before we start working on the storyboard, and no more than 30 days from the date of the deposit.

After more than 30 days, the initial deposit becomes a company credit that must be used within 90 days from the date of the contract.

If you move forward with our service, we’ll gladly make revisions until you are satisfied (within the limits of the package that you choose). After we’ve moved forward with the storyboard, we will no longer refund the deposit.

No previous payment or deposit will be returned or refunded

No payment will be refunded once the client has approved designs or milestones for a particular project to move ahead to the next stage

No partial refunds for projects midway through mile stones will be paid

No refund or cancellation entertained for projects signed up using any promotional or special offers or schemes or discounts released time to time

Changing or Cancelling an Order

If you wish to change or cancel an order, please contact our team via email, or call us any time between 8am and 6pm GMT+7, Monday through Friday. We will make changes according to your specifications if possible and within the terms we had discussed prior to your project’s start.

Please note that an order cannot be cancelled once you receive an initial draft and have requested a revision.